Your total satisfaction is very important to us. If there's anything wrong with your order, simply return it, within 30 days of receipt, to:
Wools Of Nations
We accept new, unopened items. Books, magazines, or patterns as well as yarn that has been wound into a ball are not returnable. We are unable to accept returns of digital patterns once downloaded.
If you used our Discount Programme and would like to return only a part of your order, discount adjustments will be made on the refund if the part of the order not returned falls below the discount level.
As soon as we have received your products in resaleable condition we will issue you a full refund of the cost of the goods only and let you know by email. We will not refund original postage costs.
If you received an item sent in error or defective, please contact us at firstname.lastname@example.org